AuditSlate support
Get a report from first issue to verified handoff, recover permissions, and understand what AuditSlate does with your evidence.
Troubleshooting
The iOS Simulator has no field camera. On a physical device, open Settings → Privacy & Security → Camera and allow AuditSlate. You can keep working with Photos if camera access is unavailable.
AuditSlate asks only when you choose Camera, Photos, or Attach current location. Open iOS Settings → AuditSlate to review access. Reports and editing continue to work without location.
AuditSlate accepts only a fresh, valid current-device sample. Try again outdoors or near a window. Embedded GPS in a selected photo is labeled separately from a location attached later.
Open every blocking finding before sharing. A missing or changed evidence file, incomplete required field, impossible coordinate, duplicate identity, or unreviewed recovery copy must be resolved first.
Keep Export Check open until the PDF, CSV, or ZIP is verified and the Apple share sheet appears. AuditSlate removes partial private output when you leave the screen or cancel generation.
Use Restore Purchase from the Pro screen with the Apple ID that made the purchase. AuditSlate unlocks only after Apple returns a verified entitlement and reports no-purchase or synchronization errors explicitly.
Originals and redaction
Markups and black redaction marks appear in the PDF. A ZIP can also contain unchanged original photos, including their original metadata. Do not share ZIP originals when the underlying image contains information the recipient must not receive.
Recovered reports
If AuditSlate opens a previous verified generation after an interrupted write, the report remains visibly marked and read-only. Review it and confirm the recovery before new changes or exports are allowed.
Direct support
Email huijianliang2014@gmail.com. Include your AuditSlate version, iOS or iPadOS version, device model, the step that failed, and the exact message shown. Do not attach client reports, photos, addresses, signatures, or other sensitive evidence unless needed.
